FAQ

How do I measure my babies foot?

Measure your babies foot from the tip of their big toe to their heel.
Please add at least 1cm (1/2 Inch) for growing room then choose the closest size. Feel free to email me for help raindropkids@hotmail.com!

 

Can I customize my order?

We do not offer custom orders as we are not a handmade business. Items that are handmade will be stated in our description of the product.

 

Are your shoes leather?

Yes our shoes are 100% leather unless otherwise stated.

 

Are moccasins suitable for walkers?


Yes as soft-soled shoes are designed to aid natural foot development. Please note we currently offer walker soles on select basic styles and sizes.

 

How long does postage take in Australia?

All our items are sent via tracking regular post and can take anywhere from 3 to up to even 10 business days depending on your location, any public holidays and generally on Australia Post. After your order is placed it will be usually shipped next business day. Express post is also shipped next business day and can take up to 3 days depending on your location. So please order those shoes well advance if they are for a special event as once the shoes are shipped it is not in our control!

Please note: We cannot be held responsible for any lost packages or incorrect address at checkout.

 

Do you ship Internationally?


Yes! Your order will take about 15 business days and can even take up to 20 business days depending on your location.

Please note: We cannot be held responsible for any lost packages if tracking has not been purchased for International orders or Signature on delivery for our Australian orders.

 

As other relevant questions arise they will be added to this section.
Thank you
Raindrop Kids